|
KMID : 1159320150170010009
|
|
Korean Journal of Vision Science
2015 Volume.17 No. 1 p.9 ~ p.19
|
|
|
A Study on the Emotional labor of Busan and Gyeongnam Optician
|
|
Kim Jung-Sook
Bae Hyun-Ju
Eom Jung-Hee
Lee Hea-Jung
|
|
|
Abstract
|
|
|
Purpose: This study is to identify the influence of emotional labor of optician on job characteristics, verify the effects of moderating variables such as social support (organizational, coworker), supervisory leadership(emotional, fun), personal characteristics (self-efficacy, fairness on display rules), thereby finding a way to relieve emotional labor of optician.
Methods: A questionnaire survey was conducted for 211days, from February 1st to August 30th in 2014, that targeted 200 opticians in Busan and Gyeongnam. The data was analysed using the method of descriptive statistics and moderate regression analysis to examine the connection among the general characteristics of opticians, their emotional labor and other moderate variables.
Result: Emotional labor has increased when one receives high monthly income or works long period of time or has a high sense of job responsibility on one’s job. As a result, moderator variables that affect the emotional labor indicates the social support and the leadership of the supervisor and as emotion labor has decreased, the office attitude and job satisfaction has increased in contrast.
Conclusion: Relationship with coworker, organizational support and supervisory leadership are determined by factors that affect emotional labor. Thus, emotional labor may be decreased to some degree by making an amicable relationship with coworker and receiving sufficient organizational support. And it is considered that job satisfaction may be increased as well.
|
|
|
KEYWORD
|
|
|
Emotional Labor, Job Attitudes, Job Satisfaction, Moderators
|
|
|
FullTexts / Linksout information
|
|
|
|
|
|
Listed journal information
|
|
|
|